Frequently Asked Questions

Although it is not an official service, we can provide custom IT training upon request, tailored to your needs and skill level. Whether you want to improve your knowledge in general IT, office tools, or Google Forms creation, we adapt to your pace.

If demand increases, we will integrate this service into our regular offerings. Feel free to contact us to discuss your needs!

How can I book an appointment ?

You can schedule an appointment by filling out our Contact Us form. You will also find other ways to reach us and set a date based on our mutual availability.

FAQ - Tech, Tips & Everything Else!

Why is my computer slow ?

A slow computer can be caused by several factors:

Too many programs running in the background.
Hard drive almost full.
Presence of viruses or malware.
Lack of RAM.
Aging hardware.

Solution: Close unnecessary applications, clean up the disk, scan the computer with an antivirus, and add RAM if necessary.

Why is my Wi-Fi slow or frequently disconnecting ?

Possible causes:

Poor signal coverage.
Too many connected devices.
Interference from other devices (microwaves, cordless phones).

Solution: Place the router in a central location, regularly restart the modem/router, update the router’s firmware, or use a Wi-Fi extender.

How can I recover accidentally deleted files ?

Check the Recycle Bin and restore the files.
Use a file recovery software such as Recuva or EaseUS Data Recovery.
If the disk is damaged, consult a data recovery specialist.

My computer won’t start, what should I do ?

Check that the power cable is properly plugged in.
Try another charger or power outlet.
If the computer displays an error message, look up its meaning.
Try booting in Safe Mode by pressing F8 or Shift+F8 during startup.
If nothing works, it could be a hardware issue (RAM, motherboard, hard drive).

How can I extend my laptop battery life ?

Reduce screen brightness.
Close unused applications.
Disable Wi-Fi and Bluetooth if not in use.
Avoid keeping the laptop plugged in at 100% all the time (prefer charging between 20-80%).
Avoid extreme temperatures.

My printer isn’t working, how can I fix it ?

Check that the printer is properly connected and powered on.
Check the ink or toner levels.
Verify the print queue (cancel any pending jobs if necessary).
Uninstall and reinstall the printer driver.
Restart both the printer and the computer.

How can I avoid email scams or phishing ?

Do not click on links in suspicious emails (verify the sender’s address).
Never share personal information via email.
Check for spelling and grammar mistakes (common signs of scams).
Enable two-factor authentication (2FA) for sensitive accounts.

Why is my hard drive full even though I haven’t installed much ?

Temporary and system cache files take up too much space.
The Recycle Bin hasn’t been emptied.
Windows or macOS updates occupy disk space.
A virus or malware may be generating unnecessary files.

Solution: Use a tool like CCleaner, empty the Recycle Bin, disable hibernation, or move large files to an external drive.

How can I secure my computer against hackers ?

Install an antivirus and keep it updated.
Avoid downloading software from untrusted websites.
Keep Windows/macOS and critical software up to date.
Use strong passwords and a password manager.
Avoid public Wi-Fi networks without a VPN.

How to Protect My Personal Data Online ?

Use unique and complex passwords for each account.
Enable two-factor authentication (2FA) on sensitive accounts.
Avoid sharing personal information on social media.
Use a VPN to secure your connection on public Wi-Fi networks.
Regularly review the privacy settings of apps and online services.
Regularly back up important files to an external hard drive or a cloud service.

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